Have you ever been sitting down for dinner and the phone rings with a telemarketer on the other end? You might hear: "I'm not selling anything; I just want to ask you a few questions. We are a research firm . . . ."Companies spend millions of dollars each year gathering data from potential customers, yet they fail to listen when an existing customer has something to say. Successful organizations have developed a process of listening to their customers and then doing something with what they hear. There are several ways to listen to your customer.
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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Friday, June 13, 2008
Tuesday, February 5, 2008
The Simple Truths of Service
Customer service is not a department . . . it is an attitude."
How true it is! The video leads with an unforgettable true story about a young man with Downs Syndrome who changes the culture of a grocery store by giving the customers a little more than they expect. Here's a warning: Once you watch it, you'll never
forget it!
Just click on the link below. It takes only 3 minutes to watch it, and I truly hope you'll share it with every person in your organization. I guarantee it will.. Make Their Day!
Click Here: The Simple Truths of service Video
Thursday, October 4, 2007
Improving Business with Better Service
By Daniel Kehrer
Some businesses that are clueless on customer service stumble because they remain in the tech dark ages. Customers expect quick answers. You need to provide them online, via recorded phone messages and now more than ever by
e-mail or cell phone. Tech-less businesses can still provide good customer service, but it's a lot more difficult
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