Everything begins and ends with your attitude. It is the foundation for our success. In fact, in many companies a good attitude is not only nice, but also essential. It keeps people from getting hired and in other cases it is a reason for dismissal. For example, if you apply for a job at one major hotel chain and you do not smile at least five times in a five -minute interview then your chances for getting hired are almost non-existent. In another instance, one major hardware store has managers who observe employees and if they see anyone with a bad attitude they relieve them of their duties immediately. All this "attitude" stuff may seem fluffy to some, but to attract and keep clients we must project an upbeat, caring and concerned attitude. A recent survey stated it best when they asked clients why they don't go back to a business. The overwhelming response was "an attitude of indifference by the owner, manager or employee."
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